Exercise

B

D

F

H

J

A

C

E

G

I

Customers

NOC

Ticket Flow

• Create tickets by sending in email to support@noc.ws.afnog.org

• Receive updates on progress of ticket status

• Receive notice that ticket has been closed when resolution is complete

• Use Ticket System web interface http://noc.ws.afnog.org/cgi-bin/webrt.cgi

• Assign tickets

• Update tickets

• Escalate tickets

• Resolve tickets

B

First Level

2nd Tier: Monitoring,

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