Fault Management - Ticket Example

• sample closing ticket

  • includes previous ticket contents plus resolution

T0000033975 has been CLOSED. Here is the trouble ticket contents:

01/15/99 12:50:06 noc-op

mgf@wonka.ns.itd.umich.edu said ...

Email response from Abha suggesting contacting peers directly -- see

internal log.

01/15/99 14:25:22 noc-op

aubinc@augustus2.ns.itd.umich.edu said ...

The alerts cleared shortly before 14:00. I called MCI/Worldcom for an

update, and found out their ticket was closed. According to them the

outage was due solely to a power problem.

Closing.

Last-modified-by : noc-op

Modified-date : 01/15/99 14:25:22

Submitter : btracy

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