Fault Management - Ticket Example

• sample opening ticket

TT0000033975 has been OPENED. Here is the trouble ticket contents:

Create-date : 06/09/99 12:46:42

Ticket ID : TT0000033975

Node + : rs2.mae-west.rsng.net

Equipment Type : host

NOC Customer : RA

Trouble Reported : Unreachable

Next Action : Investigate

Next Action Date : 06/09/99 12:46:42

Outage type : unscheduled

Source of Report : Noc/roverStatus : Assigned

Assigned-to : Noc

Contact Name : rsng

Group Member :

Contact pager#/email address :

Contact Phone : .

Carrier Ticket History :

Carrier :

Carrier Phone :

Ticket information log :

06/09/99 12:46:42 noc-op

toppingb@facesofdeath.ns.itd.umich.edu said ...

11 Wed12:23 rs2MW_O/C 198.32.136.2 PING

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